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Underutilized SaaS Accounts

The Underutilized SaaS Accounts page lists your Inactive or Never Active users across all applications. This list only includes applications managed in SaaS Management. For details, see Tracking Underutilized SaaS Accounts.

Accessing Underutilized SaaS Accounts​

To access the Underutilized SaaS Accounts page, go to the SaaS menu and select Underutilized SaaS Accounts.

Underutilized SaaS Accounts Data Updates​

It may take up to 1 hour for data to update on the Underutilized SaaS Accounts page.

Underutilized SaaS Accounts UI Overview​

The following tables describe the Underutilized SaaS Accounts buttons and table columns.

Underutilized SaaS Accounts Buttons​

The following table describes the Underutilized SaaS Accounts buttons.

ButtonDescription
Show FiltersReveals columns that have search or filters.
Clear AllClears search terms in grid column searches.
Export CSVExports a listing of your Underutilized SaaS Accounts .

Underutilized SaaS Accounts Table Columns​

The following table describes the Underutilized SaaS Accounts table columns.

ColumnDescription
Employee StatusThe values Active , Inactive , or Disabled are based on your organization’s HR Roster.
A user can be Inactive under the following circumstances:
User was once present in the HR Roster data from the HR provider, but no longer is.
User is still returned in the HR Roster list, but the HR provider has specified an “Inactive” date. This scenario will vary among HR providers as not all of them provide a user’s inactive date to SaaS Management.
The employee status of Disabled can apply to users who are on a long-term leave.
Days Since Last ActivityThis column is populated overnight with either the:
Number of days since the last activity as recorded from the SaaS application roster for the active or inactive users. This number matches the date in the Last Activity column of the Users Tab, which is populated within minutes.
Value Never Active when no activity has been recorded from the SaaS application roster. This Never Active status matches the Never status in the Last Activity column of the Users Tab, which is populated within minutes.